Your questions, our answers

An online booking engine for thalassotherapy centers, spa hotels and wellness centers: your customers build a package stay (treatment programme, room, board, add-ons), book accommodation only or a treatment, and pay on your website. You manage services, prices, stock, offers, quotes and teams in a back office.

Thalassotherapy centers, spa hotels, wellness centers and multi-site groups that sell stays combining treatments, accommodation and catering. Establishments in other sectors, theme parks and holiday centers also use it for their package stays.

From a few days to a few weeks, depending on your catalog: we create your account when you activate it, you enter services, prices and stock (or we import them), you add a line of code to your website, and you are ready to go. Content is translated automatically.

No. Flexibook integrates with your existing website, whatever the CMS or development technology, via a button or direct links. If you do not have a website, you can sell through a Flexibook portal in your brand colors.

Yes. A programme can accept a fixed duration, 4 days for example, or a range of 3 to 7 days; the price follows the number of days and the associated services.

Each service has daily stock, which is deducted when a booking is paid and restored when it is cancelled. Bulk editing adjusts entire periods.

Yes, as accommodation only, with its own arrival restrictions and minimum stays. This is the purpose of the Spa Hotel page.

Yes. Accommodation only and catering only can be sold independently of treatments, with their own arrival and duration rules.

Yes: adult, child and infant capacities per room, an extra child bed or baby cot, with the corresponding prices.

No. Flexibook sells online and can feed your PMS via a connector; reception keeps its own system.

Yes, in advisor mode: they build the package stay, apply a discount or a custom line item, and send the quote; the customer pays online.

Yes. Each account can be linked to one or more entities; it only sees their bookings and statistics.

With Stripe, each center, hotel or restaurant can have its own seller bank account: payment for a package stay is distributed between them.

Yes: the voucher amount is deducted and the balance is paid online.

You set it by card type; the back office tracks dates and balances.

Yes. By default, the PDF is sent by email as soon as payment is made; you can also offer several postal delivery options (premium printing, box set, luxury gift box with your products, etc.), each with its own photo, flat fee plus a per-card price, and countries served.

Depending on your settings. For bookable treatments, the customer chooses a date in the calendar and pays the price for that day. With treatment vouchers, they buy an undated voucher valid for one year, indicate their preferred availability, and the establishment calls them back to set the appointment.

In France, at Datacampus (Niort), on servers powered by renewable energy, with daily backups, replication and a disaster recovery plan. No data is transferred outside the European Union.

Yes. For your customers’ data, you are the data controller and Flexibook is the processor: processing only on your instructions, hosting in France, confidentiality, assistance with requests to exercise rights, and return followed by deletion at the end of the contract. The “Data Protection” appendix to the GTC details these commitments.

You do. Flexibook does not use it for its own purposes or transfer it to anyone. You can export it from the back office at any time, including at the end of the contract.

Les paiements sont traités par Stripe ou par votre propre prestataire (Axepta, Monetico, Systempay…) sur une page sécurisée avec authentification forte. Flexibook n'a jamais accès aux numéros de carte.